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5th Annual Telecom Customer Experience, Loyalty & Retention

August 17, 2015 @ 9:00 AM - August 18, 2015 @ 6:00 PM

Event Summary:
Customer experience, Loyalty & Retention in Telecom is a critical factor in today’s competitive and connected global marketplace as customers have more presence, power and choice than ever before fuelling the need to invest more in customer experience management.

This event will bring together experts from Telecom industries to share experiences and discuss critical challenges and innovative ground-breaking strategies and tools that help to achieve seamless and personalized customer experience across the entire customer journey.

Event Key Topics:
• Understand how technology can help loyalty and retention grow your business
• How to build a co-ordinated approach to customer loyalty throughout your organization
• How to utilize social media to increase loyalty
• How to identify the strategies required to maximize the lifetime value of customers
• Increase customer engagement to enhance loyalty and drive profits
• How to link your customer experience performance to bottom line expectations
• The next frontier in Customer Experience Management
• Taking customer engagement to the next level
Event Speakers Panel
• Eddie Moyce Chief Customer Experience Officer MTN SA

• Megan Ashman Former GM Customer Management MTN SA/Consultant Baobab International
• Masego Mathambo BTCL Botswana, GM Customer Care

• Bill Hearmon Chairman, 4G African Broadband Forum

• Pauline Warui, Safaricom, Kenya, Director Customer Care

• Tinyiko Seane  Executive Head: Small and Medium Business Services Portfolio Management Telkom SA

• Maged Danial , Head of Customer Value Management, Mobinil

See the full speaker list and detailed agenda on the event website: http://fextons.com/?p=182  / or email us at telco@fextons.com


August 17, 2015 @ 9:00 AM
August 18, 2015 @ 6:00 PM